ADV TELECOMBound the problem
Capture the affected flow, an unaffected control, the impact window and the unknowns before chasing an alarm.
FIELD TOOLS / NETWORK ENGINEERING / V1.0
From first symptom
to verified resolution.
Network Engineer’s Troubleshooting Toolkit
Practical worksheets, evidence tools, and reporting templates for investigating network issues—from first symptom to verified resolution.
Coming soon · Planned one-time pricing · Editable files
ENTERPRISE
ISP / CARRIER
DATA CENTER
NOC
DEVELOPING ENGINEERS
A REPEATABLE METHOD
Less guesswork in the record.
More useful next steps.
Make evidence useful
Keep timestamps, counters, measurements and hypotheses separate. Give the next engineer a question they can answer.
Verify the service
Record what recovered, how it was tested and what remains uncertain. An alarm clear is only one observation.
CHOOSE YOUR WORKBENCH
One toolkit. Three ways to use it.
USD, one-time. Higher tiers include everything below them.
STARTER
$29 USD
For one named engineer.
- Workflow guide: PDF + Markdown
- 14 editable investigation templates
- Evidence and severity references
- 2 complete synthetic cases
PRO / GO DEEPER
$79 USD
For one named engineer.
- Everything in Starter
- 4 focused troubleshooting worksheets
- 3 additional worked cases
- Offline Python report + handoff utility
- Fixtures, schema and tests included
TEAM
$249 USD
Up to 10 named users, one organization.
- Everything in Pro
- Team adoption and ownership guides
- 30-minute onboarding exercise
- Facilitator answers + review sheets
- Owner-managed seats
Coming soon — checking availability…
Starter owners can upgrade to Pro for $50 after account eligibility is verified. No other upgrade paths are offered.
INSIDE THE DOWNLOAD
Files you can put to work.
From triage to handoff
Investigation record, initial triage, evidence log, incident timeline, provider/vendor escalation, engineering escalation, stakeholder updates, handoff, restoration verification, closure summary, RFO request, path map, hypothesis log and before/after comparison.
Inspect actual sample files ↓Evidence before certainty
Five synthetic cases across Pro and Team include circuit down, intermittent loss, BGP session down, maintenance overrun and inconclusive evidence. Every case separates observations, interpretation, alternatives and next ownership.
Pro worksheets cover circuit down, flapping, loss/latency and BGP session down.
BEFORE YOU START
Useful boundaries. Clear expectations.
What does v1 cover?
Connectivity, interface faults, packet loss/latency, BGP session issues, investigation methods, evidence, escalation and reporting. EVPN/VXLAN, DWDM and deeper CDN topics are not included.
Will this diagnose or fix my network?
No. It helps engineers structure investigations and communicate evidence. It makes no device connections and performs no remediation. Follow your own access and change policies.
What software do I need?
A text editor, PDF reader and a CSV-compatible spreadsheet are enough for the documents. Pro’s optional utility uses Python 3.10+ syntax and only the standard library; it was executed on Python 3.14.6. Other Python versions are not yet verified.
Can I share reports and source files?
Completed reports may be shared with colleagues, providers and customers. Individual source files are for one named user. Team source files may be shared in restricted internal spaces for up to 10 licensed users. Redistribution, resale and public posting of paid source files are prohibited.
Do the files expire?
Downloaded licensed versions remain usable indefinitely. Purchase includes 12 months of v1 corrections and compatibility patches, not lifetime new features. Hosted community availability is separate.
What support and community access are included?
Asynchronous toolkit clarification and reproducible defect reporting, plus buyer discussions in four small spaces. No 24/7 support, network incident response or indefinite community hosting is promised. Read the product terms before purchase.